Technology & Business Leadership
Dharmang Makwana
Assistant Vice President — Technical & Business Support
I've spent 14+ years building and leading enterprise technology — from hands-on DevOps and cloud architecture to technical account management and business unit leadership. Deep domain experience across FinTech and Telecommunications, with a track record of aligning technology execution to business outcomes for customers across multiple countries.
& Business Leadership
Executive Summary
A career built on execution, then scaled into leadership
I'm a technology professional with 14+ years of experience spanning software engineering, DevOps, cloud architecture, technical leadership, and business unit management. My career began in hands-on software engineering and progressively expanded into DevOps leadership, departmental management, and senior business unit leadership — a trajectory that reflects both deepening technical expertise and growing organizational responsibility.
Today, as Assistant Vice President for Technical Support & DevOps, I combine technical leadership with business and operational responsibility — overseeing technical account management, customer business advocacy, disaster recovery and business continuity, and operational support for enterprise FinTech platforms operating across multiple countries and regulatory environments. My domain grounding in FinTech and Telecommunications gives me a working understanding of highly available, transaction-intensive, security-sensitive systems — and the business context in which they operate.
Career Journey
From software engineering to business unit leadership
Fourteen years of continuous progression — each step adding technical depth, organizational scope, or business responsibility.
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2012
Junior Software Engineer
Panamax Infotech Pvt. Ltd. · 2012–2016
Started my professional career building a strong foundation in software engineering, application development, and enterprise technology over four years.
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2016
Senior Software Engineer
Sterlite Technologies · 2016–2017
Expanded experience in enterprise technology and software engineering within the telecommunications sector.
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2017
Senior Software Engineer
Panamax Infotech Ltd. · 2017–2018
Rejoined Panamax Infotech in a senior engineering capacity before transitioning into technical leadership.
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2018
Team Lead — DevOps
Panamax Infotech Ltd. · 2018–2022
Led DevOps initiatives while building deeper expertise in cloud infrastructure, automation, CI/CD, and application modernisation.
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2022
DevOps Manager
Panamax Infotech Ltd. · 2022–2024
Took on broader responsibility for DevOps strategy, engineering teams, infrastructure, delivery, and operational excellence.
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2024
Head of Department
Bankai Infotech · 2024–2026
Promoted to Head of Department following Panamax Infotech's rebrand to Bankai Infotech. Led the department with responsibility extending beyond technical execution into people leadership, customer engagement, and business-focused technology delivery.
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2026
Assistant Vice President — Technical Support & DevOps
Present
Currently leads the Technical Support & DevOps Business Unit, combining technical leadership with business and operational responsibility across DevOps, technical support, customer management, people leadership, and business unit operations.
Professional Expertise
Technical depth across the full platform lifecycle
Capability built through direct, hands-on ownership — not surface-level exposure — spanning architecture, engineering, security, and resilience.
← click to explore
- application_modernisation: DockerPodmanKubernetesOpenShiftAmazon EKSAzure AKSGoogle GKE
- devsecops: Security-first CI/CDSOC 2ISO 27001
- infrastructure_as_code: TerraformAWS CloudFormationAnsible
- cloud_native: AWSAzureGCP
- gitops: Argo CD
- observability: ELK Stack
- application_architecture: End-to-end designImplementation
- caching: Redis
- messaging: Apache Kafka
- database: MySQL
- sdlc_and_security: SDLCOWASP
- languages: BashShellPythonJavaPHP
- app_infra_security: PDPCDLPEDR
- security_testing: SASTSCADAST
- compliance: PCI DSS
- os_security: Patch Management
- disaster_recovery: DR ArchitectureDR Implementation
- high_availability: Multi-CloudMulti-Region HA
- deployment_architecture: Active-PassiveActive-Active
- delivery: Program ManagementAgile
- people: People Management
- customer: Technical Account ManagementCustomer Relationship Management
- business: Business Unit P&L ManagementVendor Management
Domain Expertise
Technology grounded in FinTech and Telecom
Beyond infrastructure and code — a working understanding of the business-critical systems that technology decisions ultimately serve.
Experience across financial technology platforms supporting transactions, digital banking operations, payment ecosystems, integrations, and customer-facing financial services.
Earlier career experience within telecommunications, across systems supporting revenue, billing, fraud prevention, and regulatory compliance.
The combination of FinTech and Telecom experience provides a strong understanding of highly available, transaction-intensive, security-sensitive, and business-critical enterprise systems.
Current Role & Customer Engagements
Assistant Vice President — Technical & Business Support
I currently provide technical and business support to enterprise customers across FinTech platforms, with a focus on technology leadership, customer advocacy, operational excellence, and business continuity.
Technical Account Management
I act as the technical point of leadership and coordination for strategic customers.
Technical Advocacy
I provide technical guidance across application migration, security, platform upgrades, and software release cycles.
Customer Business Advocacy
I understand customer business priorities and align technology initiatives with business outcomes.
Business Continuity
I lead and support Disaster Recovery (DR) and Business Continuity Planning (BCP).
Security Advocacy
I oversee security operations, security incident management, and compliance support.
Operational Support
I oversee technical operations, incident management, service delivery, and ongoing platform support.
These are customer and platform engagements I've supported in my technical and business support capacity — presented by domain, not as direct employment relationships.
Agency Banking
- TZCRDB BankTanzania
- UGStanbic BankUganda
- MWStanbic BankMalawi
- MWNational Bank of MalawiMalawi
Mobile Money
- GMQ-MoneyGambia
- SLQ-MoneySierra Leone
- MMCDSG GroupMyanmar
- WAWizall GroupSenegal, Mali, Ivory Coast, Burkina Faso · West Africa
Country-Level Switches
- ETETH SwitchEthiopia
- IDFinnetIndonesia
These engagements span Agency Banking, Mobile Money, Payment Switching, and Financial Infrastructure across multiple countries and regulatory environments — combining technical architecture, customer advocacy, operational leadership, business continuity, and strategic technology management for business-critical FinTech platforms.
Certifications
Verified technical credentials
Red Hat Certified System Administrator (RHCSA)
Credential ID: 210-232-088
Red Hat Certified Specialist in Containers and Kubernetes
Credential ID: 210-232-088
HashiCorp Certified: Terraform Associate (003)
Verified via Credly
FinOps Certified Practitioner
Verified via Credly
Microsoft Certified: Azure Fundamentals
Credential ID: 994218899
Beyond Work
Outside the office
Fitness
I maintain a regular interest in fitness and a healthy lifestyle.
Reading
I'm an avid reader outside of work.
Family
I'm a father of two, and I value spending quality time with my children.
GrowCub
My personal entrepreneurial project, helping children develop practical life skills beyond traditional academics. growcub.in →
Get in Touch
Let's connect
Open to conversations on technology leadership, DevOps strategy, FinTech platforms, or a good discussion about where enterprise technology is headed next.
dharmangroy@gmail.com→